LEGAL
LEGAL
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INTRODUCTION
This website uses cookies to enhance the user experience and optimize its performance. Below, we explain how cookies are used on this site and how users can manage them.
WHAT ARE COOKIES?
Cookies are small text files stored on the user’s device when visiting a website. Their purpose is to remember browsing activity and improve future visits by making the experience more convenient and personalized.
TYPES OF COOKIES USED
This website may use the following types of cookies:
Technical or strictly necessary cookies
These cookies are essential for the proper functioning of the website and do not require prior consent.Preference or personalization cookies
These cookies allow the website to remember user preferences such as language, region, or display settings.Analytics or measurement cookies
These cookies help analyze website traffic and user behavior in order to improve the browsing experience. User consent may be required.Advertising or marketing cookies
These cookies may be used to display relevant advertisements based on browsing activity. User consent may be required.
THIRD-PARTY COOKIES
This website may use third-party services such as Google Analytics or social media platforms, which may also place cookies on the user’s device for analytics or content-sharing purposes.
COOKIE SETTINGS AND DISABLING
Users can manage or disable cookies through their browser settings.
Instructions for common browsers can be found below:
Google Chrome
https://support.google.com/chrome/answer/95647Mozilla Firefox
https://support.mozilla.org/en-US/kb/disable-third-party-cookiesMicrosoft Edge
https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
DATA RETENTION
Data collected through cookies will only be retained for the period necessary to fulfill the purposes described above and in accordance with applicable regulations.
ACCEPTANCE OF THE COOKIE POLICY
By continuing to browse this website, users agree to the use of cookies as described in this policy.
For more information regarding this Cookie Policy, please contact:
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INTRODUCTION
This Privacy Policy explains how Koka Kouture collects, uses, and protects personal information from users of this website, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
INFORMATION WE COLLECT
We may collect the following personal information:
Full name
Email address
Shipping and billing address
Phone number
Payment information (full card details are never stored)
Order history and customer preferences
PURPOSE OF DATA COLLECTION
The personal information collected through this website may be used for the following purposes:
Processing orders and shipments
Providing customer support
Sending order updates and important information
Improving the website experience
Sending marketing communications, only with prior consent
LEGAL BASIS FOR PROCESSING
Personal data is processed based on:
The execution of a purchase contract
User consent
Compliance with legal obligations
DATA SHARING
Personal information may be shared with:
Shipping and logistics providers
Payment processing services
Legal authorities when required by law
Koka Kouture does not sell or rent personal data to third parties.
USER RIGHTS
Users have the right to:
Access their personal data
Request correction or deletion of their data
Object to or restrict data processing
Withdraw consent at any time
Request data portability
To exercise any of these rights, please contact:
DATA SECURITY
Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, misuse, or disclosure.
POLICY UPDATES
Koka Kouture reserves the right to update this Privacy Policy at any time in order to reflect legal or operational changes.
Any modifications will be published on this page.
For any questions regarding this Privacy Policy, please contact:
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INTRODUCTION
These Terms and Conditions govern access to and use of the Koka Kouture website, as well as the purchase of products through it. By accessing and using this website, the user fully accepts these Terms and Conditions.
USE OF THE WEBSITE
Users agree to use this website lawfully and respectfully, in accordance with applicable legislation and the rights of third parties.
Any fraudulent, abusive, or unlawful use of this website is strictly prohibited.
USER REGISTRATION
To place orders, users may be required to provide accurate and truthful personal information.
Koka Kouture reserves the right to refuse or cancel orders or accounts that violate these Terms and Conditions.
PURCHASE PROCESS
The purchasing process on this website includes the following steps:
Selection of products and adding them to the shopping cart
Review and confirmation of the order
Entering shipping and payment information
Final confirmation of the purchase and receipt of an order confirmation email
PRICES AND PAYMENTS
All prices displayed on this website include applicable taxes unless otherwise stated.
Payments may be made through secure payment providers available at checkout, including debit cards, credit cards, PayPal, Apple Pay, Klarna, and other supported payment methods.
All transactions are processed through secure encrypted systems.
SHIPPING AND DELIVERY
All garments are made-to-order.
Orders require an estimated production time of 15–20 working days before shipment.
Shipping times may vary depending on the destination and logistics providers.
Koka Kouture is not responsible for delays caused by shipping carriers, customs procedures, or circumstances beyond our control.
RETURNS, REFUNDS AND EXCHANGES
Due to the limited and made-to-order nature of each garment, all sales are final.
Please review all product details and sizing information carefully before placing your order.
Returns, refunds, or exchanges are not accepted for sizing issues, personal preference, or change of mind.
If an item arrives damaged, defective, or incorrect, customers must contact Koka Kouture within 48 hours of delivery at:
Returned items must remain unworn, unused, and in their original condition.
Koka Kouture reserves the right to refuse any claim that does not meet these conditions.
INTELLECTUAL PROPERTY
All content on this website, including images, graphics, logos, designs, text, videos, and visual materials, is the exclusive property of Koka Kouture unless otherwise stated.
Any reproduction, distribution, modification, or commercial use without prior written authorization is strictly prohibited.
LIMITATION OF LIABILITY
Koka Kouture shall not be held responsible for interruptions, technical issues, temporary website unavailability, or damages resulting from the misuse of this website.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by Spanish law.
Any disputes arising from the use of this website or purchases made through it shall be submitted to the courts of Barcelona, Spain.
CONTACT
For any questions regarding these Terms and Conditions, please contact:
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INTRODUCTION
These Terms of Sale govern the purchase of products through the Koka Kouture website. By placing an order through this website, the customer fully accepts these Terms of Sale.
PURCHASE PROCESS
The purchase process on this website includes the following steps:
Selection of products and addition to the shopping cart
Review and confirmation of the order
Entry of shipping and payment information
Final confirmation of the purchase and receipt of an order confirmation email
PRICES AND PAYMENT METHODS
All prices displayed on this website include applicable taxes unless otherwise stated.
Payments may be made through secure payment providers available at checkout, including debit cards, credit cards, PayPal, Apple Pay, Klarna, and other supported payment methods.
Transactions are processed securely through encrypted payment systems. Each payment provider is subject to its own terms and privacy policies.
SHIPPING AND DELIVERY
All garments are made-to-order.
Orders require an estimated production time of 15–20 working days before shipment.
Estimated shipping times may vary depending on destination and shipping provider.
Koka Kouture is not responsible for delays caused by shipping carriers, customs procedures, force majeure, or circumstances beyond our control.
RETURNS, REFUNDS AND EXCHANGES
Due to the limited and made-to-order nature of each garment, all sales are final.
Please review all product details and sizing information carefully before placing your order.
Returns, refunds, or exchanges are not accepted for sizing issues, personal preference, or change of mind.
If an item arrives damaged, defective, or incorrect, customers must contact Koka Kouture within 48 hours of delivery at:
Returned items must remain unworn, unused, and in their original condition.
Koka Kouture reserves the right to refuse any claim that does not meet these conditions.
PRODUCT WARRANTY
All products are covered by the legal warranty established under applicable Spanish consumer laws for manufacturing defects.
This warranty does not cover:
Damage caused by improper use
Normal wear and tear
Incorrect washing or care
Alterations made by the customer or third parties
Sizing or fit preferences
To report a manufacturing issue, customers must contact:
including the order number, description of the issue, and photographs of the garment.
RIGHT OF WITHDRAWAL
Orders for made-to-order garments cannot be cancelled once production has started.
By placing an order, the customer understands and accepts that production begins shortly after payment confirmation.
APPLICABLE LAW AND JURISDICTION
These Terms of Sale are governed by Spanish law.
Any disputes or claims related to purchases made through this website shall be submitted to the courts of Barcelona, Spain.
CONTACT
For any questions regarding these Terms of Sale, please contact:
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SHIPPING POLICY
SHIPPING TIMES
All garments are made-to-order.
Orders require an estimated production time of 15–20 working days before shipment.
Estimated shipping times after dispatch are:
Spain: 2 to 4 business days
Europe: 4 to 10 business days
International: 7 to 14 business days
Delivery times begin once the order has been shipped and the customer has received the shipping confirmation email.
Koka Kouture is not responsible for delays caused by shipping carriers, customs procedures, or circumstances beyond our control.
SHIPPING COSTS
Shipping costs are calculated at checkout depending on the destination and size of the order.
Final shipping fees will be displayed before payment confirmation.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing tracking information.
SHIPPING ISSUES
If your order does not arrive within the estimated timeframe or if there is any issue with the shipment, please contact:
and we will do our best to assist you as soon as possible.
RETURNS, REFUNDS AND EXCHANGES
Due to the limited and made-to-order nature of each garment, all sales are final.
Please review all product details and sizing information carefully before placing your order.
Returns, refunds, or exchanges are not accepted for sizing issues, personal preference, or change of mind.
If an item arrives damaged, defective, or incorrect, customers must contact Koka Kouture within 48 hours of delivery at:
Returned items must remain unworn, unused, and in their original condition.
Koka Kouture reserves the right to refuse any claim that does not meet these conditions.
REFUND PROCESSING
Approved refunds will be processed using the original payment method.
Processing times may vary depending on the customer’s bank or payment provider.